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Showing posts with label Top 10. Show all posts
Showing posts with label Top 10. Show all posts

Sunday, February 05, 2012

Top 10 Retailers With The Most Sales Worldwide

The Home Depot, the largest home improvement retailer in the United States,
ahead of rival Lowe's, and the fourth largest general retailer in the world
ranks #8 from the Deloitte report.

Deloitte has recently published a new report on Top 250 Global Retailers with the most sales worldwide. The first top 10 retailers which include 5 retail giants from the US, 3 from Germany, 1 from France, and 1 from the UK alone accounted for 29.4 percent of the all sales.

Download and take a look on this report here in PDF format.



Wednesday, December 01, 2010

Top 10 US Retailers with Best Customer Service for 2010 Holiday Shopping

A JC Penney store in Florida

Few days ago, The National Retail Federation has released the result of its latest survey on customers' top choice of retailers for the 2010 holiday shopping. It was based on more than 9,000 feedback on the question which retailers offer the overall best in customer service for both offline and online shopping experience.

In other words, the survey answers the question which stores will give you the least headaches when it comes to customer care, shipping issues, return policies, quality and product availability and over all shopping experience. Here's the Top 10 US retailers for customer service in random order:


Amazon Headquarters is located at PacMed building in Seattle, Washington
One would wonder why giant retail stores such as Walmart, Bestbuy, Target, Sears, Macy's, among others are not part of the list. In fact, Walmart Stores alone was hailed as the most preferred shopping destination last Black Friday. The list was something that I did not expect because in my opinion, there are more popular and even more deserving to be in the list. But who am I to judge the result of the survey. It is not a popularity contest in the first place. So I rest my case.

The final ranking will only be announced on January 11, 2011 at the NRF's 100th Annual Convention and EXPO.


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Saturday, October 02, 2010

Top 10 Best Companies to Work for in 2010

Southwest Airlines ranks #1 as the best place to work for in 2010 

For some, there is no more satisfying environment than to work for a company that is among the Best. But for many, including me, it is still a dream come true.

The closest I could get to work with Microsoft (although it only ranked #51 in 2010), was 7 years ago. I started out as a member of a Usability Group, now User Research in Redmond and test SMS enterprise application for wireless services.

When openings for software testing positions became available, Volt Services got me in (since Microsoft hires thru tech agencies except for management positions) and work as a software tester for the company in a 60-day contract. Since it was an in-house project, I got to work with some of the best people in the IT department, SMS services. Although I never got the chance to work full time with the company, it was rather one of the best experiences I ever had.
Microsoft ranks #51

But what exactly make companies as best places to work? Honestly, these companies offer the same standard benefits that you could get from a typical company. Nothing extraordinary. None of them offer free travel to the moon although some did space travel just for fun but not as an incentive. But, what made them separate among the rest is their willingness to go above, with respect to work ethic, company philosophy, corporate culture, and to set new and better standard in work environment.

When you hear companies that offer unlimited sick leave, or a Fortune 500 company that never had a layoff of its employees in its 94-year history, or a 60,000 sq/ft. FREE fitness center for its employees, or companies that pay 90% coverage of health insurance premium, then you begin to admire them in superlatives, and ask, which company?

So, without further ado, here's the list. From the table below, the first column ranks the companies being selected as Top 10 Best companies to work for in 2010 due to their excellent company benefits package, and great work environment. Fortune 500/CNN produced this list. The second column ranks the companies being rated as Best Places to Work for in 2010 based on employees' reviews AND how they rate their CEO's. The third column was last year's Top 10. Both second and third columns data are provided by Glassdoor.com

DreamWorks Animation ranks #6


CNN/Fortune 500                       Glassdoor 2010                     Glassdoor 2009
__________________________________________________________________________

#1  SAS                                         Southwest Airlines  General Mills
---------------------------------------------------------------------------------------------------------------------------
#2  Edward Jones                        General Mills  Bain and Company
---------------------------------------------------------------------------------------------------------------------------
#3  Wegmans   Slalom Consulting  Netflix
---------------------------------------------------------------------------------------------------------------------------
#4  Google  Bain and Company  Adobe
---------------------------------------------------------------------------------------------------------------------------
#5  Nugget Market       McKinsey and Company       Northwestern Mutual
---------------------------------------------------------------------------------------------------------------------------
#6  DreamWorks Animation  MITRE  WholeFoods
---------------------------------------------------------------------------------------------------------------------------
#7  NetApp                                    Boston Consulting  Google
---------------------------------------------------------------------------------------------------------------------------
#8  Boston Consulting Group       Continental Airlines              SAP
---------------------------------------------------------------------------------------------------------------------------
#9  Qualcomm        Procter and Gamble             Continental Airlines
---------------------------------------------------------------------------------------------------------------------------
#10 Camden Property Trust  Juniper Networks  NetApp
---------------------------------------------------------------------------------------------------------------------------

Here are the complete lists:

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Wednesday, September 15, 2010

Top 10 Most Favorite Online Retailers Shoppers Buy for 2010

Image: Filomena Scalise / FreeDigitalPhotos.net

Amazon, Walmart top the list

Most online shoppers like me have brand loyalties. Even if we simply want to window shop or search the internet for a particular brand or product we want to purchase, we already know WHERE and HOW to find the stuff. In short, we have our own favorite online shopping destinations. I think the most rewarding online shopping experience would be when we were able to find exactly what we want, or found great deals, we were given a reasonable shipping fee although free S&H would be better, a worry-free and secured shopping transaction, and great customer service.

The September issue of STORES Magazine, the official magazine for National Retail Federations (NRF) has a report just about everything I've just mentioned. BiGResearch has released the survey it conducted for NRF and the full result is published in the magazine. The survey ranks the Top favorite online retailers most shoppers buy. Although there are 50 retail stores that the research outfit has named, I will list the Top 10 online retailers here.

Here's The top 10 according to their ranking:


          #1:  Amazon.com


          #2:  Walmart.com


          #3:  eBay.com


          #4:  BestBuy.com


          #5:  JCPenney.com


          #6:  Target.com 


          #7:  Kohls.com


          #8:  Google.com


          #9:  Overstock.com


         #10: Sears.com 



Here is the complete Top 50 Online retailers the survey firm has come up.

About the Survey

The STORES' Favorite 50 Online Retailers is a list of eCommerce websites as ranked by the consumers who use them. The survey polled 8,486 consumers. Rankings were based on the total number of responses to the following open-ended questions: “What website do you shop most often for apparel items?” and “What website do you shop most often for non-apparel items?”

No merchant’s names were pre-listed or suggested by the survey firm. The final list was assembled by ranking online companies in order of total mentions. The survey was done in June and the result was released this month.

Get more information on BiGresearch

So, which of those stores from the list do you prefer to go for your online shopping?



Friday, September 03, 2010

Top Retail Stores Closing in 2010


Movie Gallery, Blockbuster top closures

The devastataing effects that brought about by recession between 2008 and 2009 prompted thousands of retail store owners to effect drastic changes including cost-cutting, massive layoffs, reduction of inventory frequency, an unprecedented increase in filing of bankruptcy, AND most importantly, closing of stores.

It is interesting to note that last year, Federal Reserve Chairman Ben Bernanke opined in his privileged speech, that the recession was "very likely over." For many of us in the consumer business, it was the gospel of truth brought down by the gods of the US economy. So everybody was kind of optimistic for the following year.

But the year was already over, and his bold prediction seemed hyped and too early to suggest because based on the current economic demographics, recession may not be over yet. Economic indicators suggest that we are still reaping the after effects of of the economic turn. In fact, unemployment remains high at 9.8 percent.


So let's proceed with the list of stores closing, or have been closed this year.
Compared with the list last year, the current economy seemed to be in a better shape although the number of store closures remain high. The following are the complete list of the first 30 US retailers that have either made the announcement, or chains going out of business.

The left column indicates the number of stores closing or have been closed and the second column indicates the name of the retail business. I believe most of you have known these stores. 

Number Closing  :       Retail Names
----------------------------------------------------------------------------------------------------
2,415                   Movie Gallery(Hollywood Video, Game Crazy)

545                      Blockbuster

200                     Waldenbooks (Borders)

173                     Jones Apparel

149                     F.Y.E.

145                     Men’s Wearhouse

120                     Charming Shoppes

117                     Foot Locker

117                     The Walking Company

114                     Payless

100                     AFC (Popeye’s)

100                     GameStop

87                      Liz Claiborne Outlets

80                      Gap

79                      Penn Traffic

72                      Ann Taylor

57                      Genesco (Journeys, Underground Station, Hat World, etc.)

50                      B. Dalton (Barnes & Noble)

50                      Limited

48                      Destination Maternity

48                      PH8 (Bebe)

43                      Swooize’s

40                      Big Lots

40                      Jennifer Convertibles

37                      Dollar Store

33                      Hallmark

30                      Jo-Ann

30                      Little Clinic

30                      Old Navy

30                      Winn Dixie

Plus 1,051 more stores that follow this list.


----------------------------------------------------------------------------------------

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Monday, July 26, 2010

Top 10 most hated, and least admired US companies for 2010

I have been reading many survey results about America's least admired companies for 2010. Results have been published in the internet and in business magazines. These surveys tell which company in the US have been voted for this year's worst companies. Please note that these surveys are NOT about the worst companies to work for, but how these companies were evaluated based on the criteria of judging which I will discuss it shortly.

You can find some of these reports from here and here and here and here.


The Results


To give you an idea, here's the survey results that have been published from Fortune, Huffington Post, WallSt, and Consumerist. I decided to put them how they rank those companies and let's see how they fare with one another.

Rank       Fortune                     Huffington WallST Consumerist
_________________________________________________________________________
1              Dillard's                        Freddi Mac           AIG                   Comcast
---------------------------------------------------------------------------------------------------------------------------
2               PDVA                       AIG                    United Airlines     Ticketmaster
---------------------------------------------------------------------------------------------------------------------------
3              Nortel Networks          Fannie Mae           Level 3               Cash4Gold
---------------------------------------------------------------------------------------------------------------------------
4              Sears Holdings            Citigroup              Hertz               Bank of America
---------------------------------------------------------------------------------------------------------------------------
5              Citigroup                    Goldman Sachs      Citigroup
---------------------------------------------------------------------------------------------------------------------------
6              United Airlines            Chrysler                K-Mart
---------------------------------------------------------------------------------------------------------------------------
7              Boyd Gaming             General Motors       Blackwater
---------------------------------------------------------------------------------------------------------------------------
8              Penn National            JP Morgan             Dell
---------------------------------------------------------------------------------------------------------------------------
9               Dollar Stores              Bank of America      Abercrombie
---------------------------------------------------------------------------------------------------------------------------
10             Health Net                Delta                      Chrysler
_________________________________________________________________________

How I read the data

From the list, there are at least 6 companies that have been independently and repeatedly voted more than once. These companies didn't appear among the top 3 list. Comcast which voted by Consumerist as the Worst Company appeared only once:

Citigroup                          3 times
United Airlines                2 times
AIG                                 2 times
Bank of America              2 times
Chrysler                           2 times
Sears Holdings/K-Mart   2 times

As you have noticed, most of the survey results do not agree but it doesn't mean it's not credible. Surveys were taken obviously on different vantage points and different audience as well. The differences outweighed similarities. Only Citigroup was voted three times from the first 3 survey results but only appeared on the 4th or 5th spot. United Airlines, AIG, Bank of America, Chrysler, and K-Mart which is part of Sears Holdings, where voted twice by the four survey reports.

Another difference was how the surveys titled their respective reports. For instance, Fortune Magazine used the term, "Least Admired" while WallSt used the term "Most Hated". The former, although it may carry the same effect or gravity, was least offensive while the latter was loaded with emotional overtones. Huffington Post report used the term, "Least Liked" which is equally passive for a description, while Consumerist used the superlative word "Worst" to describe its number one pick.


Criteria for Judging

How are these companies were chosen in the first place? Criteria for judging in itself, is another issue. In fact, these surveys approach the situation differently. Although they may differ slightly with respect to criteria for judging, most surveys apply using the following standard rules:

  1. Customer satisfaction level. These level figures are being analized from different sources such as but not limite to Consumer Reports, JD Power, MSN/Zogby Poll, Vanno, etc.  For instance, AIG has a satisfactory level as follows: Extremely Satisfied: 19%, Very Satisfied: 10%, Somewhat Satisfied: 10% , Unsatisfied: 10%, Very Unsatisfied: 51%.
  2. Employee Impressions. It simply answer the question, "How do you rate the company."
  3. Investment value over a specific period. Another criterion that was put into consideration is the return to shareholders over a one-year period up to five-year period and how data are being compared to the broad market. It answer the question, "How much ROI over a certain period."
  4. How taxpayers view the company. For instance, Bank of America have received USD$45 Billion bailouts being doled out using taxpayers' money for the last few years. 
  5. Brand value. Brand valuation changes mainly from Corebrands, Interbrand, Brand Z.
  6. Executive response. It is important to note that Hays Group, the third party firm that conduct surveys for Fortune have slightly different set of criteria as well. For instance, the company also asked executives, directors, and analysts to rate companies in their own industry on nine criteria, from investment value to social responsibility.

How reliable are they?

When Fortune conducted its own survey using a third party firm, Hays Group, the company admitted having not covered all industries that should have been included this year. This alone could affect the over all result of its survey. Do surveys must be free from personal biases in order to be treated as having objective values? The truth of the matter is, survey questions can be biased depending on how criteria are made and how questions are being asked. Survey results are essentially the product of collective personal experiences from people or customers who have both direct and indirect contact with companies' products, services, and management. Sometimes, the reliability of a survey is measured by the credibility of the surveying firm. The more reliable the survey firm is, the more credible is the report. Or is it?

So what do you think, do the surveys represent and reflect the exact status of those companies, or would you rather have and publish your own list? You be the judge.

Sunday, July 04, 2010

Top 10 US retailers for 2010


US retail companies dominate the global retailing industry. Almost one-third of the first 250 largest retail companies in the world are based in the United States. This is according to Global Powers of Retailing report. According to the report, five of the top ten retail companies in the world are US retail companies. Thirty of the world's largest retailers are from the US and 82 of the retailers on the entire Global Powers list of 250 retailers call the US their home.

Here are the top 10 retailers according to their ranks:

#1:     Walmart

Wal-Mart emerged as both the largest retail chain in the U.S. and the largest retail organization in the world. 

For the fiscal year ending January 31, 2009, Wal-Mart reported a net income of US$13.6 billion on US$404 billion of revenue (3.4% profit margin). Wal-Mart operates under its own name in the United States, including the 50 states and Puerto Rico. Wal-Mart operates in Mexico as Walmex, in the United Kingdom as Asda ("Asda Wal-Mart" in some branches), As Seiyu, in Japan, and Best Price in India.

Wal-Mart is currently facing a gender discrimination lawsuit. If the class action is certified, it would be the largest such lawsuit in history, covering 1.5 million women according to the plaintiffs. Read complete story here, and here.


#2:    Kroger

Kroger reported US$76 billion in sales during fiscal year 2008. It is the country's largest grocery store chain and second-largest grocery retailer by
volume and second-place general retailer in the country next to Wal-Mart. As of the first quarter of 2009, Kroger operated, either directly or through its subsidiaries, 2,475 supermarkets, and had 798 fuel centers. Kroger is the parent company of the following stores: Food 4 Less, Fred Meyer, Fry's, Kroger Food an Drug, Loaf 'N Jug, QFC, Quik Stop, Smith's Food and Drug, Turkey Hill, etc.

Want to work for Kroger? Or visit its local store chain near you.


#3:    The Home Depot
The Home Depot is the largest home improvement retailer in the United States, ahead of rival, Lowes. Estimated revenue for the Fiscal Year 2009 is US$71.3 Billion. The retailer has more than 2,200 stores in the United States, Canada, Mexico, and China.

In 2008 and 2009, with the downturn in the housing market, The Home Depot announced the layoff of several thousand associates, as well as the closing of 54 stores nationwide, including the entire EXPO Design Center chain. In the year to February 2009 sales totaled $71.288 billion, more than $20 billion down from the peak of two years earlier due to the sale of HD Supply and falling revenue at the retained business.

In another news, Home Depot agreed to pay the plaintiff's counsel $6 million in cash and $8.5 million in common stock.


#4: Costco
Although Sam's Club has more warehouses than Costco, Costco has higher total sales volume. Costco employs about 142,000 full- and part-time employees, including seasonal workers. As of September 2009 Costco had 55 million members. For fiscal year 2009, which ended on August 31, 2009, the company's sales totaled $71.42 billion, $1.28 billion of the revenue was net profit.

Costco became the first company ever to grow from zero to $3 billion in sales in less than six years.
 

#5:    Target
 Despite its customer unfriendly policies which make a gift return difficult or impossible, Target ranked fifth from Top 10 US retailers' list, and number 28 on the Fortune 500 as of 2009 with an estimated revenue of US$64.948 Billion.
 
As of January 2010, Target Corporation operated 38 distribution centers across the United States. The company opened two new distribution centers in 2006 (Rialto, California and DeKalb, Illinois) and one in 2009 (Newton, North Carolina) to support the growth of its stores.
 
In July 2007, Target Corporation was fined $120,000 by the United States Environmental Protection Agency for selling outlawed aerosol confetti string.
 

#6:    Walgreens

Walgreen ranked #8 as one of 2009 Best Companies to Launch A Retail Career (Out of 69 Companies Ranked). With an estimated Total asset of US$25.1 Billion for the Fiscal year 2009, Walgreens (without an apostrophe), is currently the largest drugstore chain in the United States. The company operates over 7,500 drugstores across all 50 states, the District of Columbia and Puerto Rico. Want to work for Walgreens?
 

#7:    CVS Caremark
 
It could be true that there were alleged deceptive business practices of CVS in the past such as, health and medical fraud, and famous for selling expired products, CVS managed to rank the 7th largest retailer in the US with an estimated employees of 200,000 and a whopping US$98.729 Billion in total revenue in 2009. CVS is an integrated pharmacy services provider, combining a United States pharmaceutical services company with a U.S. pharmacy chain. CVS Caremark provides pharmacy services through its over 7,000 CVS/pharmacy.

There was a landmark case against CVS Caremark which agrees to pay $38.5M to settle allegations that it did not pass on rebates, discounts to patients, and employers.


#8: Lowes
 y
Lowe's is the second-largest hardware chain in the U.S. behind The Home Depot and ahead of Menards. Globally, Lowe's is also the second-largest hardware chain, again behind The Home Depot. With an estimated employees of 238,000 as of 2009 and revenue of US$47.2 Billion of the same year.

Just like any prominent company, Lowe's was not spared from lawsuits. There was a case when the company settled issues with its employees on   overtime: Employee Overtime that cost Lowes nearly US$30 million.  And here


#9:    Sears Holdings


SEARS is the ninth largest retailer by annual revenue in the United States. Lowes has a total asset of US$25.3 Billion for the fiscal Year 2009 and an estimated employees of 337,000.

The company operates 3,900 retail locations under the mastheads of Sears, Sears Grand, Sears Essentials, Sears Hardware, Kmart, Big Kmart, Super Kmart, The Great Indoors, Orchard Supply Hardware, and Lands' End stores.

 
#10:    BestBuy
 BestBuy ranks 10th in the Top 10 retailers in the US. The retailer also ranked in the Top 10 of "America's Most Generous Corporations" by Forbes magazine, and made Fortune Magazine's List of Most Admired Companies in 2006.
 
Best Buy was named "Company of the Year" by Forbes magazine in 2004, "Specialty Retailer of the Decade" by Discount Store News in 2001. That's the positive side of the company. But there were instances where it involved itself into some form of controversies. For instance, in 2001, BestBuy was involved in extended warranties controversies or service plans it offered to its customers. The case progresses and BestBuy ultimately settled for $200,000, but admitted no wrongdoing.

Another similar case in 2009, In April 2008, the U.S. Federal Communications Commission (FCC) fined Best Buy $280,000 for not alerting customers that the analog televisions they sold would not receive over-the-air stations after the digital transition on June 12, 2009.  Want to work for Bestbuy?

More sources here: Chicago Tribune

Great companies become prominent in their respective niches in due time because of their adherence to excellent business practices and innovative marketing strategies. However, there were times when these same  companies have had engaged themselves to alleged fraudulent practices. And when they happen, they became the subject of lawsuits, criticism, and negative publicity. RGIS has its own share of lawsuits and criticism, particularly on Employee Overtime Lawsuit


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