Top 10 US Retailers with Best Customer Service for 2010 Holiday Shopping

A JC Penney store in Florida

Few days ago, The National Retail Federation has released the result of its latest survey on customers' top choice of retailers for the 2010 holiday shopping. It was based on more than 9,000 feedback on the question which retailers offer the overall best in customer service for both offline and online shopping experience.

In other words, the survey answers the question which stores will give you the least headaches when it comes to customer care, shipping issues, return policies, quality and product availability and over all shopping experience. Here's the Top 10 US retailers for customer service in random order:

• Amazon.com
• JC Penney Stores
• Kohl’s Department Stores    
• Overstock.com                 
• Lands’ End  
• Zappos            
• L.L.Bean               
• Newegg              
• Nordstrom           
• QVC               

Amazon Headquarters is located at PacMed building in Seattle, Washington

One would wonder why giant retail stores such as Walmart, Bestbuy, Target, Sears, Macy's, among others are not part of the list. In fact, Walmart Stores alone was hailed as the most preferred shopping destination last Black Friday. The list was something that I did not expect because in my opinion, there are more popular and even more deserving to be in the list. But who am I to judge the result of the survey. It is not a popularity contest in the first place. So I rest my case.

The final ranking will only be announced on January 11, 2011 at the NRF's 100th Annual Convention and EXPO.


You might also like:

• Internet Retailer's 2010 Magazine's 500 Top Retailers
• NRF Top 10 Retailers Survey details
• Top 10 Tips for a better online shopping